Purchases

Refund policy

Our relationship toolboxes are digital PDF downloads that you receive right after checkout, so all sales are final. There are two exceptions, below.

When you get a full refund

Within 14 days of your purchase, we'll refund the full price if either of these happened:

• A broken file. Your PDF won't open, won't download, or is damaged or incomplete. Tell us and we'll send a working copy, or refund you in full if you prefer.
• A double charge. You were charged more than once for the same toolbox. We'll refund every extra charge.

How to ask

Email questions@nononsensewithdrjohn.com within 14 days of purchase. Include your order number (it starts with “NN-” and is in your download email) and a short note about what went wrong. Please use the email address you used at checkout.

How refunds are paid

Refunds go back to your original payment method through Stripe, our payment processor. Your bank or card issuer usually shows the refund within 5 to 10 business days. Once an order is refunded, its download links stop working.

What isn't covered

Because the files are delivered instantly, we can't offer refunds for other reasons, such as a change of mind, after the 14 days, or for a toolbox that downloaded and opens correctly.

Can't find your download?

That's not a refund issue, and it's quick to fix. Go to nononsensewithdrjohn.com/thanks and use “Resend my link” with your checkout email. Download links work for 7 days, and you can request fresh ones at any time.

Your rights

This policy doesn't limit any rights you have under applicable law. See the purchase terms for the rest of the conditions of sale.

Who sells the toolboxes

The toolboxes are sold by John W. Edwards, PhD, a sole proprietor in North Carolina, doing business as No Nonsense with Dr. John. Questions: questions@nononsensewithdrjohn.com.